Introduction

We at TeamViewer GmbH take protection of your personal data very seriously. Personal data means any information that can personally reference you, such as your name, address, email addresses, IP address, etc. The following policy provides you with information about the collection of personal data 1. in relation to the administration of the contractual relationship between you and TeamViewer GmbH, and 2. your responsible use of the functionalities of ITbrain, consisting of the ITbrain Monitoring & Asset Management, ITbrain Anti Malware and ITbrain Backup as well as the Server Services described in the EULA (hereinafter collectively referred to as “ITbrain”).

  1. Data Protection Information concerning your contractual Relationship with TeamViewer
    1. Controller respectively Provider
    2. Data Protection Officer
    3. Categories of Data
    4. Purpose and Legal Basis for Processing
    5. Recipients
    6. Retention Periods for Personal Data
    7. Statutory/contractual requirement
    8. Automatic Decision-making and Profiling
    9. Your Rights
  2. Information concerning your responsible use of ITbrain
    1. Personal Data processed through your use of ITbrain
    2. Data Usage
    3. Data Subjects Rights

1. Data Protection Information concerning your contractual Relationship with TeamViewer

A. Controller respectively Provider

TeamViewer GmbH, Jahnstraße 30, 73037 Göppingen (“TeamViewer”), is your contractual partner and controller of your personal data in accordance with Art. 4 para. 7 General Data Protection Regulation (“GDPR”) and § 13 German Telemedia Act concerning the entering into and administering the contractual relationship with you. For information on data processing in relation to your responsible use of the functionalities of ITbrain as well as the Server Services as described in the EULA please refer to the information concerning the use of TeamViewer .

B. Data Protection Officer

TeamViewer appointed Mr. Julian Häcker as external data protection officer, who can be reached at dsb-teamviewer@ensecur.de or at ENSECUR GmbH, to the attention of Mr. Julian Häcker, Rotebühlplatz 20A, 70173 Stuttgart.

C. Categories of Data

I. Use of TeamViewer Product: With regard to personal information collected when you download and use our TeamViewer product, please refer to the TeamViewer product privacy policy.

II. Signing up for ITbrain: When you sign up for ITbrain, TeamViewer collects your name, email address, a password of your choice, along with time, date and time zone of you signing in.

III. Download ITbrain: When you download ITbrain to your computer, TeamViewer collects your IP address and name.

IV. License Auditing: We will collect information about the frequency of your use of ITbrain.

D. Purpose and Legal Basis for Processing

I. Download: When you download ITbrain, TeamViewer processes your personal data to provide you with the option to use ITbrain. Legal basis to process your personal data outlined above under C. I. is a user agreement concerning the use of ITbrain, i.e. Art. 6 para. 1 lit. b) GDPR.

II. Signing up for ITbrain: When you sign up to ITbrain, TeamViewer uses your personal data for the administration and enhancement of the contract with you. Legal basis to process your personal data outlined under C. II. is Art. 6 para. 1 lit. b) GDPR.

III. License Auditing: TeamViewer is using information about the frequency of your use of ITbrain in order to monitor if the agreed license restrictions are observed and in case we recognize that they are exceeded, we will contact you to suggest changing your license type. Legal basis for processing your personal data outlined under C. III is Art. 6 para. 1 lit b) GDPR.

E. Recipients

TeamViewer has strong technical and organizational security measures to protect personal data against unauthorized disclosure and to ensure that only relevant individuals, which act within their job description and have a need to know interest in accessing personal data, will have access to your personal data. TeamViewer employees, who administer and enhance the contractual relationship with you will receive access to your personal data. If you have a paid subscription, employees who are concerned with processing such transactions will receive access to your data. In case you contact our support, our employees who are engaged in providing support will handle your personal data to the extent required to answer your request.

However, we also instruct third parties, such IT maintenance and storage service provider, to help us to operate our business. These third party providers may receive access to personal data through the service they provide. TeamViewer has chosen these third parties with due care and obligated them to confidentiality. Should you have any questions about third parties we use, please contact us at privacy@teamviewer.com.

We will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction.

Where TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have an adequate level of data protection recognized by the EU, for example to receive group internal IT services from Australia, US and Armenia, we will apply safeguards to adequately protect your personal data. Please refer to https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32010D0087&from=EN to obtain a copy of the Standard Contractual Clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC, or to https://www.privacyshield.gov/EU-US-Framework to obtain a copy of the EU-U.S. Privacy Shield Framework.

In the context of the provision of ITbrain, employees of TeamViewer’s affiliate Monitis LLC, located in Armenia (address: 9 Alek Manukyan St, Yerevan 0070, Armenia), may also have access to certain metadata and to data about the usage of the TeamViewer ITbrain for the purpose of performing analysis to improve and develop the TeamViewer ITbrain. Furthermore, employees from Monitis LLC may, in limited cases, provide you with support and thus receive access to your personal data. Additionally, employees of Hotjar Ltd, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, may receive your personal data to analyze user behavior of ITbrain users.

F. Retention Periods for Personal Data

TeamViewer retains your personal data for the duration of our contractual relationship with you, regardless if your subscription is for free or paid. Once this contractual relationship terminates, TeamViewer will delete your personal data, unless TeamViewer is legally obligated to retain personal data such as your name, your order form, and the date of the order, in accordance with § 257 German Commercial Code and/or § 147 German Tax Code for a minimum of six and a maximum of ten years, if you payed for TeamViewer. Personal data that we collect in order to carry out license auditing will be deleted three (3) months after the defined license auditing period has elapsed.

G. Statutory/contractual requirement

You may choose not to provide your personal data or provide incomplete personal data. However, you should be aware that you may not be able to engage in a contractual relationship with us or receive adequate support.

H. Automatic Decision-making and Profiling

TeamViewer does not use your personal data for automatic decision-making and profiling.

I. Your Rights

You may contact us either in writing or by email at datarequest@teamviewer.com in order to exercise the following rights to the extent your entitled to so under applicable law:

  • You may access your personal data to check and review such data;
  • You may request a copy of your personal data;
  • You may demand that we supplement, correct or delete your personal data; or cease or restrict the collection, processing, use or disclosure of your personal data; the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
  • You may object to the processing of your personal data;
  • You may request to receive your personal data in a structured, commonly used and machine-readable format and – subject to your acquisition of the respective copyrights or other required rights – have it transmitted to another controller, provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into a contract with you.

You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data. In order to file a complaint, please contact the supervisory authority competent for your place of residency or alternatively, you may contact “Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany“.

Should you have any questions on the processing of your personal data by TeamViewer in relation to your contractual relationship, please contact privacy@teamviewer.com.

2. Information concerning your responsible use of ITbrain

When you use ITbrain, we are providing the product to you as a technical service that you may reasonably use. We technically assist you, as a processor, with the use of the platform for your ITbrain devices. You are responsible for utilizing TeamViewer in accordance with the applicable laws, including data protection laws. The following section explains to you how ITbrain works.

A. Personal Data processed through your use of ITbrain

ITbrain is a tool integrated in the TeamViewer product, with which you can monitor your IT infrastructure, such as hardware and software, keep your computers clean and save with anti-malware, and/or remotely restore and save your data to a cloud via disk to cloud backup. In order to use ITbrain, you must have subscribed to our TeamViewer product, as ITbrain is only available for in-product use.

While providing ITbrain, TeamViewer may receive personal data from the devices monitored. Depending on your usage of ITbrain, TeamViewer may receive different categories of personal data. However, due to end-to-end encryption, we are not able to access your content. The following paragraph outlines the categories of data processed.

Monitoring – provides checks on disk space, disk health, CPU usage, antivirus software, windows update, memory usage, Windows firewall, online state, event logs, windows service, processes online status, disk health memory It provides remote task management, alerts and email notifications.

Asset management – creates an inventory of deployed hardware including type, name of hardware, descriptive text, vendor and software including version and modification date of installed and licensed components. Provides reporting functionality to cover hardware and software inventory. Personal information may be processed as part of collecting name of hardware. We recommend that hardware should be named anonymously or according to configuration item standards to ensure that personal information is not collected by ITbrain.

Anti-Malware – provides real-time protection for files and automated scanning of devices such as removable media to identify potential threats. Personal information collected is limited to emails that are used to provide alerts and notifications of anti-malware scans.

Backup – provides functional to perform network backups controlled by backup policies, file selection and file exclusion, automatic deduplication, alerts for failed Backups and remote support through TeamViewer product. Backup functionality uses the Zoolz cloud service provided by Genie9 Ltd 32 Woodstock Grove Shepherds Bush London W12 8LE, United Kingdom with storage using Amazon Web Services located in Ireland.

Personal information may be contained within content subject to backup and restoration activities.

B. Data Usage

TeamViewer is using all of the personal data described in section II. A. in order to provide you with the functionalities of ITbrain as agreed in the End User License Agreement and the Performance Specification and in accordance with the data processing provisions in section C. of the End User License Agreement where additional information on security measures is available.

ITbrain functionality supports remote management of devices across a network. The personal data processed when you use ITbrain is stored on servers hosted by Amazon Web Services in Ireland. We will not share personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction.

C. Data Subjects Rights

Data subjects may exercise certain rights in relation to the processing of their personal data through TeamViewer towards you. As your technical service provider we may assist you to answer such request as described in the data processing agreement in section C of the End User License Agreement. Such rights might be accessing personal data, rectification, erasure, restriction of processing, data portability and objection to the processing. Data subjects have the right to lodge a complaint with a supervisory authority in relation to the processing of their personal data.

Should you have any questions on the processing of personal data through TeamViewer, please contact privacy@teamviewer.com.